VISAHO: Focus on front desk service, differences in Japanese service

When customers step the project managed by VISAHO, they will feel satisfied with the first experience. Because the front office of VISAHO always ensures professionalism and sophistication in work. VISAHO wants to ensure that customers only need to contact reception or lobby security to feel the perfect service quality without having to learn too deeply about other departments. To do this, VISAHO regularly organizes training sessions on Japanese quality standards for front desk staff, ensuring professionalism in style, appearance and working attitude with customers.

In addition, the professionalism of the front desk department is also reflected in their issue handling skills. This is a skill that not all management units in Vietnam can equip their employees with. To do this, the leading experts of VISAHO have developed their own curriculum to conduct monthly training for all employees. In fact, each part of the management system has developed a case study training curriculum, which is updated and perfected over time by VISAHO's leading experts. Particularly for the front desk, emergency handling skills are constantly updated. VISAHO experts will build a series of different scenarios with appropriate handling, helping employees practice fluently and solve problems that arise quickly such as rescue; insecurity order; elevator rescue; instruders... Training programs are conducted on a monthly basis to create habits and reflexes for the employees.

Mr. Hattori Hayato – Deputy General Director of Visaho Joint Stock Company said: “We conduct regular training and practical training for front desk staff. The hypothetical emergency situations are given in this area, departments such as Service Quality Control staff, front desk staff, doormen, security staff will work together to handle them quickly. Through these regular training sessions, our staff will further instill the necessary skills for issue handling as well as effective teamwork, making the work run smoothly so the staff will not worry and will know how to handle the situation. After this, we have been working every day to bring our customers the most comfortable and safe office space.”

Currently, VISAHO is conducting training to handle unexpected situations at high-end projects, of which Capital Place is a typical project. At the Grade A+ Capital Place, after training, front desk staff are fully capable of handling situations, responding to incidents, and solving problems quickly. Due to the peculiarity of the office building, there are many guests passing through the lobby every day, VISAHO especially focuses on training the departments with staff on duty to ensure the security of the building is always safe and stable; promptly remedy handle situations. Especially, in buildings with tenants who are banks and large financial institutions, so property management board needs to take precautions against the possibility of theft, robbery, and property stolen to train personnel to handle the above situations.

Equipping employees with issue-handling skills has made an important contribution to high-quality property management services. Not only bringing satisfaction to customers but also ensuring safety and calmness for customers when using VISAHO's services.

With unremitting efforts to bring sustainable to be proud of, after 8 years of operation, VISAHO is no longer a strange name to partners when it becomes the management company of the largest series of projects. such as Grade A+ Capital Place office building, Samsung R&D Center, LOTTE Department Store, Hoang Thanh Tower luxury apartment building, The ZEI luxury apartment building, Nadyne Gardens, Mansions, Le Jardin low-rise villas, Thang Long Number One apartment building… On the road to future development, VISAHO will always be a reliable companion, always ready to serve, meet customers' needs, and preserve and increase the value of owners' assets.