Providing Japanese quality apartment and building management services in Vietnam
Thanks to the daily efforts of all employees, and through the use of countless SHIKUMI - a unique mechanism created by the company, we are able to provide high-quality service at low prices.
Moreover, VISAHO has a knack for comprehensive contracting services and taking charge of all tasks related to building management. The company is also providing comprehensive building management services, thus minimizing the workload for board administrators, apartment investors, and owners of office buildings among a myriad of tasks arising every day.
Our services
Service philosophy
VISAHO is a company providing “Services” in the Real Estate industry.
However, services are different from goods, services are created by "people".
Therefore, VISAHO places unshakable faith in the foundation created by all employees "wholehearted service" to customers. Thanks to that foundation, VISAHO can promote SHIKUMI - the company's Mechanism.
VISAHO utilizes the folloeing 6 SHIKUMI - Mechanisms to be able to provide hight-quality services at low prices
Experience Shikumi - our mechanism
a part of VISAHO's high-quality service
Performing Shikumi above are our elite employees
Project Manager
“The property manager is the person who has the highest responsibility at the project and handles the work honestly”
The Property Manager keeps track of all activities at the project and bears the highest authority in management to provide high-quality and professional services for a smooth building operation. The Property Manager, besides ensuring a comfortable life for residents and customers, is also in charge of assigning tasks for suitable people and conducting training for employees, thus providing good support for residents and customers. In addition, the Property Manager must also ensure a great and positive workplace for all employees so that they can provide high-quality services to customers.
Receptionist
“For the smile of customers every day”
Receptionists are the ones who greet residents and customers entering/exiting the building every day.
VISAHO's receptionists are always polite and support residents and customers with smiling faces, contributing to making residents' and customers' days.
Customer care
“To meet the needs of customers”
VISAHO's customer care team with rich experience is always ready to support the daily life of residents and customers from small to big jobs.
Accounting service
“Perform the collection and expenditure work carefully and conscientiously”
For the management board and Developers, the calculation of management fees and daily, monthly revenue and expenditure is extremely important. VISAHO, on behalf of the management board and the investor, conducts tasks from issuing fee notices to collecting and paying for all kinds of expenses such as management fees, public fees and performs asset management in a timely manner with efficiency, convenience to residents.
Technical service
“Professional and fast handling of technical problems”
For technical problems that arise every day, the most important thing is “Quick handling”. VISAHO's technical staff is on duty 24 hours, focusing on "Initial handling". On the other hand, for problems that cannot be solved simply, VISAHO will carry out the implementation with the support of a team of experts in the head office. In addition, 24/7 hotline of the technical department is always available.
Quality control services
“Wholeheartedly aim for high-quality services”
The service supervisor cooperates with the service quality control department from the Head Office and devotes considerable efforts every day to enhance VISAHO's management services. To maintain and enhance VISAHO's high-quality services and ensure a safe and comfortable life for residents and customers, we provide training sessions for our partnering companies' employees as well as VISAHO's employees.
Security service
“Provide security services that give customers peace of mind”
In Vietnam, there are many security guards, but only a few focus on their work. There are times when security staff doze off during their night shift or fail to patrol carefully. VISAHO clearly states the tasks of each position and assigns VISAHO's service supervisor at each project to strictly manage the security-related work according to a detailed checklist.
Cleaning staff
“Provide the best cleaning service in Vietnam”
In Vietnam, there are many security guards, but only a few focus on their work. There are times when security staff doze off during their night shift or fail to patrol carefully. VISAHO clearly states the tasks of each position and assigns VISAHO's service supervisor at each project to strictly manage the security-related work according to a detailed checklist.
Experts from the head office
“VISAHO does not leave the management to the project personnel alone”
It is often said that the streets and buildings of Japan are very spotless. To ensure a comfortable daily life for residents in Vietnam, VISAHO is providing high-quality cleaning services that meet Japanese standards. Experts from VISAHO's head office provide direct instructions for each cleaning staff and are managing to ensure the quality of all projects.
