Quality Management of Visaho

The highlight and difference of VISAHO from other companies is the SHIKUMI management mechanism - a method to realize high-class service quality according to Japanese standards, including: Corporate office experts; VISAHO quality standards; QC team quality management team; Training and education; VISAHO Certificate with Japanese Service Culture.

These are the mechanisms that are refined, perfected by VISAHO to provide uniformly professional and high-quality services to all the projects.

Quality management by a team of experts at the head office

At VISAHO, we implement our own SHIKUMI-mechanism to ensure quality standards. In conventional management companies, quality management is often abandoned to the Property manager.

But at VISAHO, we arrange a team of experts in engineering, operation and service quality control who will perform the management of the entire operation management board with high qualifications.

Moreover, we iterate this work and build SHIKUMI to check the quality of our own service.

Normal operating company
VISAHO COMPANY OFFICE

VISAHO Standard

If other companies only have operating procedures, at VISAHO, in addition to the process, we also develop the VISAHO Service Quality Standards. The set of service quality standards helps employees working at VISAHO clearly define the service goals, help improve the quality of personnel as well as the work is done quickly and accurately. The set of quality standards is always improved year by year, demonstrating flexibility and more suitable for the conditions of each project.

We set new standards every year

QC Team - Quality management team at the project

QC Team - Service Quality Control Team is a team of professional staff who are well-versed in VISAHO Service Quality Standards, experienced in training personnel as well as controlling to ensure high quality service of the project.

Training and education

As a Japanese enterprise, VISAHO always focuses on training and education to develop personnel. For all VISAHO staff and contractors' employees, we conduct training on VISAHO Service Quality Standards as well as training on service delivery culture.
Convey enthusiasm, ideals
01 Convey enthusiasm, ideals

 

Share the company's spirit, vision, direction and way of doing things.

In weekly morning meetings, the Japanese General Director directly communicates to employees. As a service-providing business, a steadfast ideal is something that cannot be imitated.

Training enthusiasm
02 Training enthusiasm

 

Training the knowledge and skills necessary for practical work. Japanese people from an early age have been trained very strictly. To raise the level of Vietnamese people to this level, passionate instructors need to conduct training with all their heart.

Accelerating education
03 Accelerating education

Education is the establishment and implementation of a planned training program such as position rotation, training, etc. to improve the qualifications of employees. VISAHO accelerates education with the concept of “Training personnel to become Property managers faster than other companies”. As a result, we will educate young, healthy and elite employees.

VISAHO Certification

The VISAHO Certification is a recognition of the contractors' efforts to learn and improve service quality and expertise. VISAHO will evaluate, test and select cleaning and security contractors who meet VISAHO service quality standards to award certificates and monthly badges as well as a bonus to encourage and improve working spirit of the employees.

VISAHO Certification

Japanese service culture

 

VISAHO also conducts Japanese service culture training to all employees. Through this, each employee will better understand the international service delivery style as well as show respect to residents and customers.

Japanese service culture
7.280 +

Customers trust and use the service

6

Years of experience in the field

289 +

Employees and experts

42 +

Major domestic and foreign partners

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