Training core values, improving quality in property management

Working in Vietnam’s real estate for over 6 years, VIVASHO Joint Stock Company – a real estate management enterprise Japan has many outstanding achievements. The company is chosen and entrusted with the task of managing and operating key real estate projects of many investors, customers, and partners. To achieve this, VISAHO has trained staff in both service culture and expertise, and management skills according to the Japanese method, thereby maintaining and improving service quality over time.

Training professional personnel, understanding core for better service

Being a subsidiary of Sankei Building Group - a large real estate conglomerate in Japan, VISAHO obtains valuable experiences hundreds of years of Omotenashi service culture in Japan. VISAHO's experts have also researched the actual requirement of Vietnamese clients to offer reasonable service solutions to satisfy them.

To ensure the provided service is the most comprehensive with Japanese standard, VISAHO's experts have conducted training for staff with Japanese service culture and expertise in the Operations Management industry so the Board of Management can understand the core ​​​​to improve service quality.

About Japanese service culture, Along with the training Omotenashi spirit - "Service the heart", the Japanese experts also train all departments at the project professional manners, neat clothes, friendly attitude, sophistication, meticulousness, responsibility, and respect for customers. These Alpha services are researched and applied in high-class projects of VISAHO by Japanese experts. What’smore, the company is also trained and applied 5s culture, ensuring a neat, tidy, clean and friendly working environment.

Morning salutation – Chourei Japanese culture brings energy and inspiration to work, is also applied by VISAHO to support the experts in training Japanese culture in the best way. This activity not only helps the staff to share their work experiences and spiritually bond but also is an opportunity for everyone to learn each other.

Besides the service culture, VISAHO also organizes professional and operational training sessions for departments. Among them, the Horenso is one of the vital rules in Japanese office culture. Specifically, Ho in Hokoku means "report", Ren in Renraku means "Communication", So in Soudan means "Discussion, discuss". That means employees will make regular reports to upper positions, departments will always keep in touch to ensure work is smooth, and discuss regularly to resolve issues quickly. Learning Horenso rules will get the job completed efficiently and on schedule, this is also a way to help avoid pushing responsibility out when something occurs.

Along with Horenso, VISAHO has tried many measures to increase efficiency in the management and operation of projects, maximizing the SHIKUMI system, especially the office expert mechanism to support the Boards of Operation management. Instead of leaving all problems to the Management Board, VISAHO has a team of experts who are always ready to assist and handle any problem by promptly reporting to the office, this not only to help limit the issues arising but also to make the board of management work easier.

VISAHO also conducts training sessions for departments such as Engineering, Reception, Customer service, Accounting, Service Quality Control. During these sessions, Japanese experts will share their experience in the operation management industry with their employees so they can acquire professional handling skills.

Building value by "service the heart"

Through training and activities, the service quality of the projects is not only maintained but also increased. This has been proven when thousands of residents and customers are satisfied when using VISAHO's services.

Staying at Capital Place - Vietnam's leading Class A+ office building, Customers can experience a high-quality Japanese standard service with the spirit of Omotenashi - service the heart. Everything clearly shows the thoroughness, professionalism, and sophistication in each individual, action, or space. Many people realize that, even without making the request, the VISAHO staff will wholeheartedly support and fulfill the wishes of customers, opening the car door, providing support, caring... making customers feel cozy and satisfied. As a result, VISAHO has contributed to maintaining the high-class value of the most luxurious office building in Vietnam.

The ZEI - The most luxurious apartment in My Dinh urban area, residents also feel the Japanese spirit in service quality. Along with modern space and utilities, The ZEI also represents a happy and comfortable lifestyle when selecting VISAHO to operate and manage. As the only enterprise in Vietnam that applies Japanese quality standards to its operations, VISAHO and customers will together create an ideal living space, enhancing the value of the real estate.

Currently, VISAHO is operating several large real estate projects such as Hoang Thanh Tower, high-class apartment Thang Long Number One, Hong Kong Tower, low-rise urban area The Nadyne Garden & The Mansions, Viglacera Office Tower... Having a professional team with Japanese standard service quality, VISAHO is confident enough to bring customers the greatest experience.

Visaho Joint Stock Company - A professional real estate service company Japan

The Sankei Building Group (JAPAN)

Tel: 024 32216336

Website: www.visaho.vn

Head Office: Floor 12A, Viglacera Tower, No. 1 Thang Long Boulevard, Hanoi

HCM Branch: 6th floor, Miss AoDai building, 21 Nguyen Trung Ngan, HCMC