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In the field of operations management, service quality is not solely derived practical experience but is also shaped by a solid foundation of processes and training. This is the approach VISAHO has pursued since its early days, inheriting its operational model Sankei Building Group of Japan.

In the field of operations management, service quality is not only derived processes or systems but also heavily depends on how the workforce is structured and managed. At VISAHO – a member of Sankei Building Group (Japan), people are always placed within a clear, transparent, and highly disciplined operational framework.

In property management and operation across projects, VISAHO consistently regards customer service not merely as a support function, but as a critical “touchpoint” that directly shapes residents’ experiences. Therefore, our customer service standards are developed with a premium approach, placing customer convenience and satisfaction at the center, while inheriting the meticulous and dedicated service spirit of Japanese service culture.

In the field of property management and operations, service quality is always the top concern for residents and clients. At VISAHO, we create differentiation in our operations by developing and implementing the VISAHO Service Quality Standards.

In building operational management, technical systems are always regarded as a crucial foundation to ensure smooth, safe, and uninterrupted operations. At VISAHO, technical services go beyond merely repairing faults—they are developed with a proactive, systematic approach aimed at sustainable long-term operation and risk prevention.

At VISAHO, operational quality is always built upon the core foundation of people. As a company guided by Japanese standards and orientation, VISAHO places great emphasis on the role of human resources across all aspects of its operations management. We believe that no matter how advanced a system is, it is people who directly shape service experiences and customer satisfaction. Each employee not only performs their professional duties but also represents the image and service spirit of VISAHO at every project.

With a management approach aligned with Japanese standards, VISAHO focuses not only on immediate operational efficiency but also on building a sustainable management system that delivers long-term value to residents and clients. This commitment is clearly reflected in the daily operations across all projects managed by VISAHO.

In the era of rapid digital transformation, integrating technology property management operations has become an essential strategy for service-oriented businesses. Beyond optimizing workflows, digital solutions play a crucial role in improving service quality and enhancing customer satisfaction.

On March 22, 2026, the VISAHO Management Board at The Matrix One building, in coordination with the Fire Prevention, Firefighting and Rescue Police Department of Hanoi, organized a fire safety training and emergency response drill for residents and occupants living and working in the building. This activity not only reinforced safety awareness but also enhanced participants’ ability to respond effectively in emergency situations.