HO-REN-SHO – A Solution to Strengthen Coordination in VISAHO’s Building Management and Operations

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HO-REN-SHO consists of:

- Hokoku (Reporting) – Building Management staff, security teams, cleaning teams, and other personnel proactively report on equipment status, incidents, and the progress of work during their shifts.

- Renraku (Communication) – Information is continuously communicated among the Building Management team, residents, and investors/management boards regarding maintenance activities, operational schedule changes, or emergency situations.

- Sodan (Consultation) – Issues are discussed in a timely manner to agree on appropriate solutions, minimize risks, and ensure compliance with the building’s operational procedures.

In practice, HO-REN-SHO helps to:

✔️ Control technical risks an early stage

✔️ Shorten response times to residents’ and customers’ requests

✔️ Increase transparency and individual accountability

✔️ Ensure smooth coordination among departments at each project

In a dynamic operational environment, maintaining the habit of reporting – communicating – consulting not only supports effective incident handling but also fosters a professional, proactive, and disciplined working culture at VISAHO.

HO-REN-SHO serves as a key foundation for VISAHO to continuously enhance service quality and create sustainable value for residents and partners.