Visaho - Japanese-style professional real estate operation manager

The need to enjoy services that improve people's quality of life is gradually increasing. This also increases the expectations of residents/investors on building management units. These expectations are not only in the requirements and terms of the contract, but also in the sophisticated and high-quality services that add value to the building itself and bring a more comfortable life to the customers.

When it comes to building operation management, people often only think of jobs such as maintenance, maintenance of machinery systems, electricity and water or revenue/financial activities... But in reality, transportation management It also includes meeting the expectations of residents and investors - expectations that are not shown in the contract.

As a real estate management and operation enterprise from Japan, Visaho Joint Stock Company owns many years of experience in building management activities in the country of the Rising Sun. With Visaho, in addition to normal management tasks, building operations need additional Alpha+ services (attitude, posture when providing services in Japanese culture) to improve the quality of the building. and meet expectations from residents and investors. This is a service that has been used by management companies in Japan for decades to create value for customers.

Mr. Tsuchiya Masahiro - General Director of Visaho said: “The good performance of the works specified in the contract has only partially met the expectations of customers. The things that customers want or expect are parts of the job done in a better way than usual.

We call this piece of work Alpha+. In Japanese service culture, Alpha+ is the attitude and posture when providing services that must be achieved to the point of being thoughtful, polite and beautiful.

A representative of Visaho said that with the apartment where they live, residents often expect a lot from the management company that will bring comfort, respect and consideration to them. If the staff's attitude is not good, or there are behaviors and attitudes that are not in accordance with customs and manners, it will cause the value of the apartment to be reduced. On the contrary, if the management staff's attitude is good, polite and delicate, the residents will feel satisfied and improve the value of the apartment.

The same goes for office buildings. The sympathy and decisions of tenants or visitors will be greatly influenced by the attitude and appearance of the receptionist or security guard. If guests have a bad impression of the building, it can also lead to the loss of important customers of the company that rents the office in the building.

According to a Visaho representative, doing good Alpha+ jobs is just as important as doing good maintenance work for the building. As an enterprise from Japan, Visaho is always strict in guiding employees to follow the right attitude and posture when working. The staff will have to comply with the requirements of dress, posture and greeting attitude with a smile.

In particular, the attitude and appearance of personnel must be neat, polite and delicate, regardless of whether it is the front desk, security, cleaning or customer service or accounting departments. The attentiveness, courtesy, correct posture will create a professional impression for people and the friendly and considerate attitude creates sophistication in the service.

To do this, all staff at Visaho's projects will have to undergo training and approach the Japanese service culture. Training sessions are conducted by Japanese experts, through which each employee will better understand the international service delivery style, as well as show respect to residents and customers.

Alpha+ services will increase the good experience for residents and customers, at the same time beautify and enhance the value of the building in the eyes of tenants or investors. It can be said that improving the value of the building through Visaho's Alpha+ service is a solution that benefits residents as well as investors, but still ensures reasonable and stable costs.

“To meet the expectations of residents and investors, the management unit needs to determine that doing a good job is not enough, but must do better to enhance value. What Visaho aims to do is not only become more professional at work, but also become an indispensable part of the comfortable and happy life of residents and customers,” said Visaho representative.